Tutoring Policies

1.  Learners are welcome to make three 1:1 tutoring appointments per week. 

2.  When making an appointment, please use your Northeastern University email.

3.  Back-to-back appointments with the same tutor are not allowed.

4. Cancellation Policy: If necessary, please cancel your appointment at least three hours in advance. For last minute emergencies, please contact your tutor directly. If you are late to your appointment by more than 15 minutes, it will be marked as a missed appointment. After two missed appointments, you will be contacted by Global Learner Support.

5. Alumni Policy: Alumni are welcome to continue using our tutoring services and may book one 1:1 appointment per week, in addition to our weekly Global Topics for Global Learners group conversation sessions.

Tutoring Expectations

1. Arrive or log in a few minutes early to ensure you are ready when the session starts.

2. Attend your appointment with material or questions you would like to cover during the session.

3.  Use camera and microphone technology to enhance engagement for virtual appointments (required for Global Topics for Global Learners).

4.  Join your tutorial from an appropriate location free from distractions when possible.